Privacy Policy
Pokercanyon Magneticisland respects the privacy of every guest, poker player, and visitor. This policy explains how we collect, use, disclose, and protect personal information in connection with our offline poker venue, poker room, card lounge, restaurant, and website.
The policy applies to all interactions with Pokercanyon Magneticisland, including reservations, tournament registrations, and website visits. We are committed to handling personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy may be updated from time to time; the latest version will always be available on this page.
Information We Collect
We collect personal information that you provide directly to us when you make a reservation, register for a poker tournament, join our poker club, or contact our concierge. This may include your name, email address, phone number, and payment details.
Contact details
Name, email address, phone number, and postal address.
Reservation details
Preferred dates, times, poker table preferences, and dining requirements.
Transaction details
Payment card information processed securely through our payment provider.
Tournament registration details
Player name, contact information, and any relevant poker experience or preferences.
Website usage data
IP address, browser type, pages visited, and interaction data collected through cookies and analytics tools.
Sensitive information
No sensitive information is collected unless voluntarily provided and necessary for a specific service.
How We Use Your Information
We use your personal information to provide and improve our services, manage your reservations and tournament entries, and communicate with you about your visits to our poker room and card lounge.
- To process and confirm table reservations and private poker room hire.
- To register you for poker tournaments and manage player lists.
- To send booking confirmations, reminders, and important updates about your visit.
- To respond to inquiries and provide concierge support.
- To process payments and prevent fraudulent transactions.
- To comply with legal obligations, including age verification for our 21+ venue.
- To improve our website, services, and customer experience through analytics.
We do not sell your personal information to third parties.
Disclosure of Personal Information
We may disclose your personal information to trusted service providers who assist us in operating our venue and website, such as payment processors, IT support, and marketing platforms. These providers are contractually obligated to protect your information and use it only for the services they provide to us.
- Payment processors to handle transactions securely.
- Email and communication platforms to send booking confirmations and updates.
- Professional advisers such as lawyers and accountants when necessary.
- Government or regulatory bodies if required by law.
We do not disclose personal information to third parties for their own marketing purposes.
Data Security and Retention
Security Measures
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes physical security at our venue, restricted access to electronic systems, and encryption of data in transit.
- All payment transactions are processed through PCI-compliant payment gateways.
- Access to personal information is limited to authorized staff who need it to perform their duties.
- Regular security reviews and updates are conducted on our systems.
Retention Period
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When information is no longer needed, we securely destroy or de-identify it.
- Reservation and transaction records are typically retained for 7 years to comply with tax and accounting obligations.
- Marketing contact details are retained until you opt out or request deletion.
Your Privacy Rights
You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate, incomplete, or out of date. To make a request, contact our concierge using the details provided below.
- We will respond to access requests within a reasonable timeframe, usually within 30 days.
- There is no fee for making a request, though we may charge a small fee for providing copies of documents.
- You may also request that we delete your personal information, subject to legal retention requirements.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact our concierge team. We are committed to resolving any privacy issues promptly and fairly.